Privacy Policy
Last Updated: 16th April 2026
Lease2Ease ("we", "our", "us") operates the website https://lease2ease.com/ and mobile application ("Service"). This Privacy Policy explains how we collect, use, store, and protect your information when you use our platform.
1. Information We Collect
A. Personal Information
- Name, email address, phone number, and physical address
- Login credentials and account details
- Tenant, landlord, or agency information
- Government ID (if required for verification)
- Payment details (processed securely by third-party providers such as Stripe)
B. Property & Service Information
- Property details, lease agreements, and rent records
- Maintenance requests, work orders, and communication logs
- Vendor and service provider information
C. Automatically Collected Data
- IP address, device type, operating system, and browser type
- App usage data such as pages visited and actions performed
- Cookies and similar technologies
2. How We Use Your Information
- Manage properties, tenants, leases, and vendors
- Process rent tracking and financial records
- Handle maintenance requests and work orders
- Provide customer support and respond to inquiries
- Send service-related notifications and alerts
- Improve app performance and user experience
- Ensure security, prevent fraud, and comply with legal obligations
SMS Communications & Consent
We may send transactional SMS messages such as OTP verification, account alerts, and service notifications. These messages are strictly for service-related purposes and not for marketing.
3. Data Sharing and Disclosure
We do not sell your personal data.
We may share data only as necessary for platform functionality:
- Property owners and managers can access tenant and property details
- Tenants can access lease, payment, and communication details
- Vendors can access maintenance requests assigned to them
- Payment providers (e.g., Stripe) process transactions securely
- Service providers (hosting, analytics, notifications)
- Legal authorities when required by law
We do not share personal data with third parties for advertising or tracking without user consent.
4. Cookies, Analytics & Tracking
We use cookies and similar technologies to:
- Maintain essential app functionality
- Analyze usage and improve performance
- Provide a better user experience
We may use analytics services (such as Google Analytics) to understand how users interact with the app.
Important: Tracking technologies are disabled by default in our mobile application and are only enabled after obtaining user consent where required.
5. App Tracking Transparency (iOS)
On iOS devices, we comply with Apple’s App Tracking Transparency (ATT) framework.
- If you Allow Tracking, analytics may be enabled to improve app performance and user experience.
- If you Ask App Not to Track, no tracking, analytics scripts, or advertising identifiers are used.
You can change your tracking preferences anytime in your device settings.
6. Data Security
We implement industry-standard security measures including encryption, secure servers, and access controls to protect your data.
7. Payment Security
Payments are processed securely via trusted third-party providers (e.g., Stripe). Lease2Ease does not store full payment card details.
8. Your Rights
You may:
- Access, update, or delete your personal data
- Request data export
- Withdraw consent where applicable
To exercise your rights, contact us at support@lease2ease.com.
9. Data Retention
We retain data only as long as necessary for operational, legal, and business purposes.
10. Third-Party Links
Our platform may contain links to third-party services. We are not responsible for their privacy practices.
11. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be reflected with a revised "Last Updated" date.
12. Contact Us
Email: yogi@tapitechinc.com